Frequently Asked Questions
Your questions, answered. We believe in being completely transparent to ensure your stay is seamless and stress-free.
What are the requirements for booking a 31+ night stay?
For the safety and comfort of all our residents, we have a straightforward process:
- Completed Rental Application & Signed Lease: Standard forms for clarity.
- Copy of Government-Issued ID: For identity verification.
- Standard Background & Credit Check: A routine check for a safe community.
- Refundable Security Deposit: Fully refundable post-checkout.
Why should I book direct instead of through Airbnb or VRBO?
Simplicity and savings. Large booking platforms add significant "Guest Service Fees." By booking directly, you get the same beautiful home and personal service while avoiding those platform fees. You're also communicating directly with us, your hosts, from day one.
What is your pet policy?
We happily welcome one pet per stay, subject to approval and a one-time pet fee. Please tell us about your furry friend when you inquire so we can provide all the details!
How fast is the Wi-Fi?
Both of our properties are equipped with high-speed Wi-Fi suitable for video conferencing, streaming, and remote work. We understand this is a critical amenity and ensure our service is reliable and fast.
What utilities are included in my monthly rate?
All utilities are included — electricity, water, gas, and high-speed Wi-Fi. There are no surprise bills at the end of your stay. What you see is what you pay.
What is the check-in and check-out process?
Check-in is self-guided with a secure digital keypad — no need to coordinate a hand-off. We'll send all access instructions before your arrival. Standard check-in is 3 PM and check-out is 11 AM, though we do our best to accommodate flexible timing when the calendar allows.
Are cleaning fees included?
A one-time cleaning fee applies at the end of your stay, covering professional cleaning after checkout. There are no recurring mid-stay cleaning fees — the home is yours for the duration of your lease.
Which property is best for medical professionals?
Our Uptown Retreat in Hillcrest is the top pick for traveling nurses and healthcare professionals. It's within walking distance of:
- Scripps Mercy Hospital (0.5 mi, ~8 min walk)
- UCSD Health Hillcrest
- Kaiser Permanente Zion Medical Center
It also features secure parking with an EV charger, a dedicated workspace, and a 97 Walk Score — everything you need after a long shift.
Can I receive mail or packages at the property?
Yes! As a 31+ day resident you're welcome to receive mail and packages at the property address. Both buildings have secure package areas or front desk acceptance to keep your deliveries safe.